Returns & Exchanges
At Mug Hunter, we want you to love every sip from your new favorite mug, which is why we offer a hassle-free 30-day return policy for any unused items in their original packaging. If your order arrives damaged or doesn't meet your expectations, our team is dedicated to making it right with a swift replacement or full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
- 2.Print Your Label
Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
- 3.Pack and Ship
Securely wrap your mugs in their original protective padding to prevent breakage during transit and drop the package off at any authorized carrier location.
- 4.Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.